Return Policy

At Voilles.com, we want you to be completely satisfied with your purchase. If for any reason you are not, we've got you covered with our hassle-free Return Policy.

1. Eligibility for Returns

You may return items purchased from Voilles.com within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. How to Initiate a Return

To initiate a return, please follow these steps:

- Log in to your Voilles.com account.

- Go to the "My Orders" section and select the order containing the item you wish to return.

- Click on the "Return Items" button and follow the on-screen instructions to complete the return process.

If you checked out as a guest, or if you have any issues initiating a return, please contact our customer support team at voilles.com for assistance.

3. Return Shipping

Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure that your return is received by us.

4. Refund Process

Once your return is received and inspected, we will process your refund within 7 business days. Refunds will be issued to the original method of payment. Please note that it may take some time for the refund to reflect on your account, depending on your payment provider.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and will cover the return shipping costs.

7. Contact Us

If you have any questions or concerns regarding our Return Policy, please contact our customer support team at voilles.com.

Thank you for shopping with Voilles.com. We appreciate your trust, and we're here to assist you with any aspect of your shopping experience.

The Voilles Team